I am just so frustrated right now. I recently changed primary care doctors (4-6 months ago) and re-started going to see my endocrinologist. Now, completely my fault, I ran out of my long acting insulin - lantus pens (opticlick) and cannot for the life of me get the darned thing refilled! I ran out Sunday, realized it Monday morning when I went to get a new cartridge, put in the refill to my pharmacy that morning, and heck broke loose!
The script was written by my old primary care - when I redirected them to my endocrinologist, I decided to call the endo to make sure this got pushed along. To no avail! I cannot get through to a useful person on the phone! Their new phone service drives you round and round in circles and never gets you to anyone. You hit 3 to request a prescription and it drops you back into the main menu. The Operator (hit 0) told me she'd let the pharmacy folks know that the pharmacy left them a message - but how could they do that! There's no way to get to an answering machine! So she said she'd tell them I left them a message - SAME COMMENT! I finally got her to say she'd tell them to call me, but they never did.
Now it's Tuesday, and the same non-sense. I finalluy got thru to a "medical questions" line at my endo - a real person, and she listened to my whole story, then said "I can't help you with that - you have to talk to the pharmacy people - FINE! Send me to them! So I got dropped into a voicemail box for "emergency prescriptions" that ended with "Please allow 72 hours for a response"… 72 HOURS!!! How is that an emergency! I'm supposed to do without Lantus for up to a week??!!
I called my primary care and they redirected me to the endo. I got them to call the endo and they told me they left a message with someone who "promised to hand carry the note" and if they didn't call back within an hour to call them back. Well they haven't - and who would I call anyway - the 72 hour voicemail box???
Why is it so difficult to get medicine for a lifelong condition - not curable - not likely to change treatment anytime soon. Fine - require me to hand in a Doctor's note annually or something, but why is this so hard!!!