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Chronic Pain Tracker - How to indicate pain location?

I just subscribed to MedHelp and started a pain tracker to track the intensity and location of my pain. Unfortunately once in my tracker I cannot see a human body as shown in the description on http://www.medhelp.org/land/pain-tracker
So I cannot really track my pain's location.

In the dark grey zone where I would expect to see the body, I just see the lines at the top and an empty space below. I consider myself fairly sane mentally so I can hardly see what I would be missing. I therefore tried with different browsers (Firefox, Chromium, Edge), but I always get the same result.

Am I missing something or is this tracker partially broken?
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Avatar universal
I asked the question to MedHelp. It turns out the message at the top is indeed related. Their reply contains:

the pain tracker is one of the trackers that we have not been able to design with our new design, and the old design isn't compatible with some recent updates.

We do hope to be able to redesign the pain tracker, but don't have a set time line on this being finished.

So sorry we don't have better news for you about getting the pain tracker working- but please let us know if you have any other questions.

Amber
Helpful - 0
Avatar universal
Initially, I see a message at the top:
Pain Tracker new design is not available.
Is this message related to the issue?
Helpful - 0
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