http://www.hcvadvocate.org/hepatitis/Basics/benefits_basics.pdf
there are people in here who know about that....Susan can help you through the process.....also the Janis website is helpful is how to get through the process.
you need to read the instructions and do the claim exactly as ordered...Even then the average is 2 or 3 denials before an approval...so you KEEP ON reapplying...if you don't give up, you will get the back amount from the date of your original appeal.
I'll write Susan and ask her to write you.
meanwhile go to
http://www.janis7hepc.com/Ins%20&%20Financial%20Aid.htm
to get started