Application Sync

[amylynn810]

My MedHelp on my HTC phone and MedHelp on my computer are not syncing together. I have tried logging out on both then logging in and entering a meal and it's not showing up on the computer. And I tried staying logged in on both and entering. What do I do?

[Claire_MHModerator]

Hi, Amy,

It looks like you were able to sync at lunch yesterday -- have you tried to sync since then?

[WilliamBrian]

It looks like the phone app automatically upgraded.  Afterwards the phone app and internet app are not synchronizing.  

[Lira_MHModerator]

Hi WilliamBrian -  the app syncs when it's opened. Since most phones offer multitasking now, where several apps can run in the background, you have to make sure that the app is fully closed, then open it again.

If you let me know what type of device you have, I can offer specific directions on how to fully close an app, if you need those. They are different for Android apps, and different for even iOS, depending on what iOS your device is running.

If you're fully closing the app, and still having problems, you can contact us through the app itself.  Go to your "Settings", and then choose "Support", to send us a direct email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are using. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

Thanks, and we apologize for any inconvenience this causes.