Aa
Aa
A
A
A
Close
4499225 tn?1396068663

How to Restore Data for My Diary

I reset mobile device. Re-installed my diary, configured the program correctly.
Upon rebooting device, then opened My Diary and my data is not there.

Sincerely,
Ron
9 Responses
Sort by: Helpful Oldest Newest
Avatar universal
I'm sorry you are having problems with the app. It would be really helpful if you also could tap on Settings in the app (either by tapping on the 3 bars at the top to open the menu or on Settings at the bottom of the app, or on your phone in Android), then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end. If you need more specific instructions for your app on your device, just let us know, as these are general instructions.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

We appreciate it, and apologize for any inconvenience this causes.
Helpful - 0
4499225 tn?1396068663
FYI. Sent report.
Helpful - 0
Avatar universal
Thanks so much!
Helpful - 0
4499225 tn?1396068663
Hi,
Is there any resolution to this issue?
Helpful - 0
4849766 tn?1391038693
Hi there,

We sent you an email a few days ago- did you happen to get it?  We have a few follow up questions for you- if you didn't get the email let us know and we will send it again!

Thank you for your patience as we look into this!

Amber
Helpful - 0
4499225 tn?1396068663
Hi,
I received a email on 10/28. I sent email stating what the problem was. I just resent my response again.  Here is a copy.


Resending ....
From: Ron G.
Sent: Monday, October 28, 2013 2:52 PM
To: mydietdiary.***@****
Subject: Feedback for My Diet Diary Android v1.5.01

Data not being restored after complete phone reset.

All of my data is not showing up.
All meals not restored.

Description of issue :

OS VER : 2.3.6
OS SDK : 10
BRAND  : sprint
MODEL  : SPH-D700

Message to Developer: Problem Report: 05241-08569-01545

Helpful - 0
4849766 tn?1391038693
Hi there,

Thank you for this- we are still looking into this issue and will follow up with you as soon as possible!

Amber
Helpful - 0
Avatar universal
I have the same problem multiple times. Something is seriously wrong with your app and I see no resolution to this issue posted here     It's pretty clear there is a bug in you backup. It even lost all my personal info.  This is a bug on your end.  ***** because I really like the app.  What makes it just delete all your data for no reason?
Helpful - 0
4849766 tn?1391038693
Hi paul323,
So sorry that you are seeing this issue as well.  Are you able to send us a note through the app so we can look into this further for you?

Thank you!
-Amber
Helpful - 0

You are reading content posted in the Improve MedHelp Suggestions Community

Popular Resources
Herpes sores blister, then burst, scab and heal.
Herpes spreads by oral, vaginal and anal sex.
STIs are the most common cause of genital sores.
Condoms are the most effective way to prevent HIV and STDs.
PrEP is used by people with high risk to prevent HIV infection.
Can I get HIV from surfaces, like toilet seats?