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Avatar universal

I'm Expecting App updated and not working now?!!

my app just updated it and now when I go to weeks it tries to automatically open a webpage or its just a blank page so now I can't see babys progress any one else??
18 Responses
4774223 tn?1374093284
Yup! Wth!
Avatar universal
Hope they fix it quick ughh
5650943 tn?1374112808
Ugh mine too
Avatar universal
Mine too
Avatar universal
well this is the first and only pregnancy app I've used does anybody have any other ones that are any good just in case they don't get it up and running right away
5609044 tn?1383514943
Idk what's going on smh.
Avatar universal
Hi - I'm so sorry you're having this issue!  I'm going to go ahead and move this thread to our support forum so our technicians can keep track of it.  Have you tried uninstalling and reinstalling the app?
5650943 tn?1374112808
I unistall n reinstall it and i dnt got no problrm
707563 tn?1587576687
Hi everyone -

Thanks for letting us know. If you decide to uninstall it, make sure you have synced it first.

I'll let our engineers know. Did all of you update today? Is it crashing on every week, or just certain ones?

Thanks, and we apologize for the inconvenience.

Emily
Avatar universal
it took 2 uninstalls and reinstalls but it's up and running now :) Thank you!
I've only been using for about 6 weeks but I've never had a problem before this update
Avatar universal
Never mind its doing the same thing again :/
707563 tn?1587576687
Is it doing it on every week or just certain weeks?

Are you able to use it otherwise?

Emily
Avatar universal
Every week can't even switch between weeks
4818131 tn?1373730422
My app just updated and as soon as I click on the weeks it automatically goes to a blank webpage. Its so frustrating. I hope it gets fixed soon because I love seeing my babys progress.
707563 tn?1587576687
Hi everyone -

Thanks for letting us know, and I will update you as soon as I have some info.

Emily
193137 tn?1367880063
Do you have Internet connectivity when this happens? You can check this by opening up a browser and going to google.com to see if that loads.
707563 tn?1587576687
Hi there -

Can you all tap on Settings in the app, then Support, and send us an email letting us know what's happening? We will be able to capture what devices you all are using, and what version of the app, etc. You can include that you posted about this in the Suggestions Community, too.

Thanks!

Emily
707563 tn?1587576687
Hi everyone -

We found the issues with the weeks, and hope to have it fixed by the end of the week. In the meantime, here is a workaround for you:

In the meantime for users using Android devices, the following steps should be a workaround that our engineers gave us:

1. When they see this issue, click on home button to close the app.
2. Now close the app from recent apps or go to settings and force close the I'm Expecting application.
3. Then come back to the I'm Expecting app and without opening the week by week page, go to forums/Q&A page and logout of medhelp. [That will not log them out of the trackers within the app.]
4. Now go to weekly content and they should be able to read the content.

Let us know if you need further assistance.

Emily
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