Still unable to add data

[twinespine]

Hi Emily- Still unable to add my data on the BP Tracker after last nights update. In fact, now I am unable to post data even using my previously successful back-door method through the tutorial route. Now I just get the greyed out unresponsive screen.  Apparently I am not the only one having these problems.  I hope your tech people are on top of this, but I'm having my doubts.  Thanks, Bob

[Emily_MHManager]

Thanks, I've passed it on for you.

Emily

[Steph_MHModerator]

Hi there,

I'll make sure Emily has seen this.

Thanks for continuing to keep us up to date and we are sorry this is still happening.

Steph

[twinespine]

Hi Emily- no more grey screen but no enter data box appears either.

[Emily_MHManager]

OK thanks.

Em

[twinespine]

Tried twice- first time I got the grey screen again when clicking the calender date and the second time, no response

[Emily_MHManager]

Hi there -

Can you try now?

Thanks,

Emily

[twinespine]

They highly recommend against it for security reasons. Version 21 is a beta version. Are other Firefox users having the same problem?

[Emily_MHManager]

Thanks. That's a preview version, so it makes it really hard for us to check things. Is there a way you can try your tracker in version 20.0.1?

Emily

[twinespine]

version 21

[Emily_MHManager]

Can you tell me what version of FF you use?  To find out, go to Help at the top of the Firefox window, then About.

If it doesn't say "up to date", can you update and try it?

Thanks!

Emily

[Emily_MHManager]

Hi Bob -

Well, it could be, and I'll let the engineers know.

Thanks!

Emily

[twinespine]

Good Morning- I tried an experiment- I accessed MedHelp through Internet Explorer instead of Firefox and tried to enter data....clicked "add data", calender popped up- clicked date and a different box popped up-"My Health Feed". I was able to enter my readings but had to go to 3 seperate boxes to make each entry- time consuming?? Certainly not an improvement over over the old entry box.
  I guess this suggests that it is a Firefox browser issue? Your thoughts?
  Thanks, Bob

[Emily_MHManager]

Thanks, that's exactly what I needed. I'm going to delete that post since it has your IP address in it.

Emily

[twinespine]

Minutes ago I was able to enter readings through the update reminder email, once again...strange

[twinespine]

Claire, this was a new way to get there but the stubborn grey screen still appears when trying the normal way,  Bob

[Emily_MHManager]

Hi Bob -

The next time you get a gray screen, can you go to this link again and then PM me the info?

http://www.medhelp.org/account/info

Thanks!

Em

[Claire_MHModerator]

Is this a new development, Bob?   I'm glad you were able to enter data even though it's not in the usual way, and I'll let our engineers know so that they can continue to investigate.

Claire

[twinespine]

clicked Blood Tracker in email reminder and it went directly to the add data box and I successfully entered my data. Regular attempts on Home Page still result in grey screen.

[twinespine]

Thanks Claire....I will be patient.  Appreciate your help.

[Claire_MHModerator]

Hi, Bob,

Our engineers are aware of the issues you're having, and they're working to solve them.  I really appreciate your patience with us!

Claire

[twinespine]

Hi Emily- I have tried to send the following to "Contact us" but when clicking "submit", I get no reaction.
"Help!  Hi, I have been unable to "add data" (BP) for quite awhile now. I have been talking to Emily and Claire in the community forum about this issue but have had no luck with a fix.  When I click "add data" and the calender appears, as soon as I click the correct date, an unresponsive  grey screen appears and I have to refresh to get back a regular screen. For a while, I was able to enter data by going through the tutorial prompts but now that results in the "grey screen also. I am hoping you can solve this soon.  Thank you, Bob"

[twinespine]

still no improvement in the BP Tracker. Emily- about ready to move on......sorry

[Emily_MHManager]

OK thanks!

Em

[twinespine]

Unfortunately, same result- grey screen when clicking "add entry", also when clicking down arrow and date= grey frozen screen