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Sync Issues

I have created an account yesterday, but have been using the app "My Diet Diary" about a month now.  When i login into the web, i could see my Data is not synced properly. For some days only my exercise are synced, for a few days only one meal data is synced. I do not see any options to manually sync the data from app to web. My app had all the data. Any help would be approciated.
Thanks,
Harish
13 Responses
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6471109 tn?1383387803
Hi.

Thanks, I am being patient but only getting on by only entering all data on my PC browser as this seems very reliable. Sadly I can't rely on the app on my tablet for entering data as it frequently doesn't get sent to the browser and the other way as well as I've said before.

I will carry on using the browser as it is very good and I am finding it extremely helpful in my exercise and weight loss program.  I do hope the app will get sorted soon as I like to use my tablet!

Thanks for the help and I'll hang in for an app fix.

Regards,
Nigel.
Helpful - 0
4849766 tn?1391038693
Hi there,

We are looking into what the issue may be and will update you as soon as we possibly can- thank you again for your patience!

-Amber
Helpful - 0
6471109 tn?1383387803
I am coming to the conclusion that the synchronisation problems many people are having is because the database used for the Browser is not the same as the database used by the Android app.

It is foods that I have created on the PC that don't get synced to the Android app and vice versa.  Similarly, with exercise, the databases do not match.  For instance there is a 'Gym' exercise listed within the PC browser and not on the Android.  The exercise listings on the Android app are quite different to the PC browser list and do not sync.

Could this be the root of the problem?  I can see no reason for the databases being different.

I hope this helps.
Helpful - 0
707563 tn?1626361905
I'm sorry you are having problems with the app. Please be assured that we are working on this issue.

We apologize for any inconvenience it causes.

Emily
Helpful - 0
6471109 tn?1383387803
I have already done this and also sent screenshots but not had a solution given.  From the posts above it looks like a fundamental flaw in your sync code.
Helpful - 0
707563 tn?1626361905
Hi Niglov -

I'm sorry you are having problems syncing. It would be really helpful if you also could tap on Settings in the app, then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

We appreciate it, and apologize for any inconvenience this causes.

Emily
Helpful - 0
6471109 tn?1383387803
This sounds like the problem I am having.  As a new user (10 days) I thought I was doing something wrong but now I can see there is a bad problem with synchronising between  PC browser and Android app.

It started when I was entering meal data on the tablet app and it wasn't getting synced to the browser.  I then started entering data on the browser and the app.  I ended up with one copy on the browser but two copies on the app.  If I deleted one of those copies I usually lose the single entry on the browser.

This is a good system and I will stay with it but would like to know when a fix will be issued.  At the moment it is too unreliable but I would rather not swap to another system.

Nigel Love

Helpful - 0
Avatar universal
kathyhi,

I'm so sorry this is still happening for you; please hang in there, as we're working on an update that should resolve this.  Thank you so much for your patience!
Helpful - 0
Avatar universal
I'm also still having sync issues and I 've been trying it for several months now with no change... really frustrating snd losing patience :(
Helpful - 0
707563 tn?1626361905
Hi Kevin -

We are working on this issue, and hope to have an update for the app that includes a fix for this soon.

Emily
Helpful - 0
Avatar universal
I am having similar issues. The lack of sync manifest itself in several ways. Although I enter my weight in My Diet Diary app every day the next day it starts again at my first weight I entered when I created the account. I have been in contact with the help email provided and am waiting for a resolution.
Helpful - 0
Avatar universal
I have already done that. Please find the details below.
Description of issue :
1. Data from device is not syncing with the website.
2. Could find a way to do manual sync.

OS VER : 4.1.1
OS SDK : 16
BRAND  : Micromax
MODEL  : Micromax A110

Message to Developer: Problem Report: 08408-04293-06854

Thanks,
Helpful - 0
707563 tn?1626361905
Hi Harish -

I'm sorry you are having problems syncing. It would be really helpful if you could tap on Settings in the app, then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great.

We appreciate it, and apologize for any inconvenience this causes.

Emily


Helpful - 0

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