Hi Margy - yup she has had her moment - we think that the previous owner ( she had to go to a nursing home so put puff in the humain society for adoption) used to do a lot of "ripping out of knots" so she has take a while to ge somewhat used to the combe we use - not one of those metal things - now its half game and half serious but its a routeen - brushing, playing then special treats - then she looks like the photos. - send a long message about whats happening with TEA and you and Tweete etal ............... cheers - Paul.