App & Website not synchronizing

[bodica1]

I am not seeing the updates I'm inputting on my phone pull up on my profile on the website. Is there a certain time the website updates to sync up to the app? Is there something I need to do?

[bodica1]

Thank you so much for your help with this! Everything seems to be working smoothly now.

Thanks again!
Elizabeth

[Emily_MHManager]

Hi there -

The app syncs when it's opened. Since most phones offer multitasking now, where several apps can run in the background, you have to make sure that the app is fully closed, then open it again.

If you let me know what type of device you have, I can offer specific directions on how to fully close an app, if you need those. They are different for Android apps, and different for even iOS, depending on what iOS your device is running.

If you're fully closing the app, and still having problems, you can contact us through the app itself.  Go to your "Settings", and then choose "Support", to send us a direct email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are using. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

Thanks, and we apologize for any inconvenience this causes.

Emily