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356518 tn?1322263642

Has Med help considered adding.....

Has Med help thought of adding a chat room feature? I believe it would be a great feature to add. Some members may need immediate advice or support or just simply want to chat. I have seen this feature in a lot of sites and think it would be a great thing to add here. Some members use their journals as a make shift chat, I am sure a chat room would go over well with all the members here.
20 Responses
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393685 tn?1425812522
I have been following this discussion for the last few days and I also have to say it is not the ideal situation for a medical community.

My question to the supporters of a chat is - When you first became members here was "chat" the reason?

Not for me nor they others I deal with - it was in desperation to help find out why I was so sick FOR YEARS.

I posted on the expert side to look for a doctor's opinion of my condition  on my first visit - not to discuss my family or what stressed me out today. Or to act as a desperate housewife.

Most people do not enter a chat to talk about their health. They gossip about other members and show ego behaviors that are inappropriate for a medical forum. It hurts feelings and is high school behavior on most of these sites.

I am sure the chat thought would be a possible feature for lets say exercise - or the Beauty and Cosmetics forum. maybe even the divorce forum too. But I would bet those forums already have in place "chat" conversations.

As for the forum I am Co Leader on - it is simply not an appropriate feature. The members posting on our forum already have in place a support group and IF the situation arises where members want to talk about personal things the PM feature is an excellent source.

As I read - about a phone call away - our forum has many who suffer very tramatic symptoms of a disease. Sometimes jumping on line is not the immediate solution and a "chat" discussionn doesn't help if the others are not online at the time.

It's risky to develop chat here on MH. And bluntly - if this is such a hot topic - then as stated there are many chat sites available to be able to "chat " with people. I think using those sites instead of developing it here would be best IF that is what you desire.

Helpful - 0
Avatar universal
Sorry that last posting was meant for bonster4097
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Avatar universal
There is a chat site in CA that operates worldwide and is called Buzzen Chat where users can make their own chatroom and this is free......maybe a look there would interest you.There are plenty of support groups there as I worked for them.
Here is the link.

http://www.buzzen.com/chat/index.php
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Avatar universal
I totally disagree with chat for a number of reasons.
I was a Sysop (System Operator ) for MSN Chat in Australia for over 10 years.Then I worked for another chat site BCN chat which is still running and has daily problems of 'hackers' leaving the site to crash.

In that 10 years, I saw so many spammers try and 'hack' the site and they succeeded too...leaving the site in tatters with info 'gone', postings changed and also whole chat programs 'stolen or deleted'.
Sometimes it would cause the site to 'crash' and unless the site has at least 4 'mirrors' to back up this site then it is not worth doing chat rooms.

Should MEDHELP chose to do a chatroom here, there has to be operators that know how to use script, know how to do IP Bans, know how to 'monitor chatrooms.'
There is a lot involved and its not as easy as just 'putting a chatroom on a screen' as of which I am sure you are aware.
This also involves people sitting at their computer 24/7 watching that the program doesnt crash and answering chatters problems regarding chat and chatters (obusive etc).
It is a very big expensive timely job that needs a lot of consideration.
I also feel it could be misleading ...as someone could recommend a certain medication to another chatter , the chatter go take it to then find it unsuitable or dangerous.
With the forums you have NUMEROUS opinions and options.
With the forums, you weigh up peoples personal experiences rather than ONE persons opinion.
No whinging, no complaining....just stating the obvious.
Unless you have written a chat program, operated it from a certain program (cant name for security reasons) and have experienced moderators then chat is not for MEDHELP.
I would rather have a forum site than no site...get my drift?

Thats my two bobs worth ....
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93532 tn?1349370450
I have to agree with the minority opinion, I believe a chat forum/real time format like AOL operates is a really bad idea. I have been on here for over 5 years and have seen fights start over the smallest thing and turn into massive warfare. I believe if members want to chat perhaps creating UserIDs that correlate with MH usernames and download something like gmail chat where you can all get together there, that way it removes the culpability of MH and avoids drawing in more drama.

I believe MH has bent over backwards for its members as of late, creating many new little tools to make members happy. But I sincerely believe this is one that really would only spell disaster for members. There exist the social communities and that should be adequate for idle chatter.

And I have to emphatically agree with those who mention the lack of accountability for things expressed in this suggested chat. Bad advice, personal attacks, the list goes on and on. Just look at how folks have behaved here already.

*dons armor to ward of pissy attacks sure to follow*
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356518 tn?1322263642
drewk,
Thank you for the kind comment. I am so flattered:)
I do work hard here trying to make sure the members have every possible avenue and piece of information to help them. I spend a lot of time researching and it is very nice of you to notice the work I do. I believe Med help is the only one left of its kind that does have member respect and great knowledge to offer and awesome support so I will do what ever I can to help keep it great.
Thank you so much your comment meant a lot to me:)


Bonster 4097
Thank you for your comment as well it is greatly appreciated:)
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Avatar universal
Sandee1818, thank you so much for the suggestion.  I think adding chat is a great idea and it looks like MedHelp is rightly considering it seriously.    More importantly I want to thank you for caring enough about MedHelp and us, its community, to think about how to make it better for all of us.  It is so easy to criticize and point out flaws but very hard to have good, constructive ideas.  Thank you for that.  MedHelp has built, over the years, by people like you who care and make constructive suggestions.

AR-10, I understand your point of view.  You have made your points and MedHelp will make the final decision.  I wish you could have found a way to acknowledge Sandee1818's contribution more positively while offering your own.  My perspective is that this forum is about "MedHelp Suggestions" and the heroes of this forum (and of Medehlp) are people like Sandee1818 who take the initiative to propose something for the community.  We should make these heroes feel welcome and appreciated.  
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172023 tn?1334672284
I'm going to have to agree with AR on this one.

Do members want chat?  Overwhelmingly, yes.

Is it wise?  I'm going to have to say no.  As AR pointed out, its bad enough that fights break out on the forums, feelings get hurt, name calling is rampant at times, and incorrect medical advice is given frequently.  At least when incorrect advice is given on the forums we have now, someone can come along and refute it, or report it for removal if it is clearly dangerous.  

There can also be some great advice given out, and no one but the few that are there will be able to read it and benefit by it.

There are a wealth of chat available on the internet.  PM your friends and make a group of your own.  There are several "splinter groups" of Med Helpers who have made their own informal chat rooms and websites.  

I don't think it belongs here.

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529862 tn?1216607670
Beautiful! that is what i'm talking about too! people need that to help/comfort one another!
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356518 tn?1322263642
I am suggesting a community chat room. I think they will discuss what ever they feel like discussing as the conversation will change from time to time. I am not saying we should discuss religion I was only saying it is a controversial issue and can be heated and we do fine on the forum I was talking about. Yes one would have to be a member to join in the chat room. Maybe med help could try in in select community's to see how it goes, neither me or you can say what will occur I am just stating in some communities it would definitely be an assets. Pain management and the addiction community's come to mind for most as the members there often talk back and forth on PM and the board so they would like to have somewhere to chat with the other members as they already chat thru other means. I know alot of the members in the addiction comm talk by phone and  a chat room would eliminate having to give out personal info like your phone number.
We could do this all night and in to the next few days debating whether or not a chat room would work but the simple answer is we don't know until we try it out. As I said before the members here respect one another and they have been chatting back and forth since med help has Been available they have just been doing so the hard way through pm's and journals and on the boards. I don't really see that much changing other than they will have a better way to do what they already do.
You obviously have your mind set and so do I ,so going back and forth will not accomplish anything at all. Lets just leave it at you feel it would not work and I feel it would. There are many aspects we haven't even discussed and I am sure med help has already made their minds up and you and I going back and forth on the issue will not change that. But I have enjoyed it and it would have been even easier if we had a chat room to discuss it:)
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529862 tn?1216607670
Chat on hear will be a choice, not an obligation. I cannont find the medical chat room that I need, so for me, it would be gr8 and relaxing.  Truth, there are pro's and con's, and I believe that's with just about anything in life. What's the point of over analyzing this? To me, the idea of chat, is relaxing to think that I can talk with someone more indepth with the same health issues.  
That is up to the experts to decide if, when, how, what chat rules would apply. What good is it worrying? just relax and have fun with what you have now, remember it is only a suggestion. See you  in the postings! bonnie
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213044 tn?1236527460
So what are you proposing? A site-wide chat, or a forum specific chat? If the chat is forum specific, will you have to be a member of that forum to post?

If it is forum specific, it seems redundant to me, because I get all that on the forum, and behind the wings.

If it is site-wide, then all of the problems I have mentioned will come up. Rather than brushing them aside, lets talk about how to avoid or resolve them.

As for the "we can all get along" philosophy regarding politics and religion, which have NO PLACE on a medical forum, go to the Addiction forum's community forum. It is a general discussion forum and had quite the ugly O'Bama thread running for a while. Several people's feelings were hurt.

That sort of thing has the potential to drive a wedge into a community and cause more harm than good.

So will there be rules about what topics are forbidden?

I'm asking, because the clammor for chat is increasing, and I think it needs to be defined very specifically in order to see if it will be of any benefit or if it will be devisive.

Community cohesiveness is my number one worry.
The inability to access any medical information passed along in chat is my number two worry. It takes away from the medical forum.
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356518 tn?1322263642
I am not saying we do not have the advice support and member knowledge now, I am just saying I believe it would be better and faster. I have answered your questions thoroughly you just refuse to see them. I addressed your concerns and then some. I have been to chat rooms before too and the ones I have been in were well moderated and the members was glad to have a place just to chat about the weather , their family , their illness' and many other topics. You seem to want to make it out to be something horrible and are only pointing out the problems that"" MAY"" arise. You have no way of knowing how members would react. I know sometimes it's nice to be able to talk to someone when your needing support or advice and while the Pm's are great the chat room would be much better. You said this is the third thread you have had to voice your concerns well let me ask you this, Why? What is it that makes you think the members here are not intelligent enough to talk about politics or religion or any subject for that matter without having a war? In my opinion the members here are very intelligent and social and are generally very kind and supportive of each other, that is what makes med help so unique. There are many forums out there like med help but the one thing they lack is respect for one another and support. I think a chat room would benefit everyone here and give us a better way to communicate when we want or need to. Sure there will be some problems but thats no reason to nix the whole idea problems can always be worked out and solved. I belong to another forum and it is a religion forum and we have a chat room and it is used very often and the members like it and respect one another and it has not had any problems and that's discussing religion.
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213044 tn?1236527460
Show me the error in my thinking.
Show me the agregious remarks I made.
Show me the solutions to the problems.
Explain your last remark.
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529862 tn?1216607670
hey, not everyone sees the suggestions of others. and I like you idea. Because I would like to chat for my own personal reasons, and when the chat room comes available I will make my personal reason known in the chat room under the forum category it belongs. Because your right it is just like a phone call and some of us need it sometimes. And OMG, AR-10's comments are just not neccessary at all!, chat for socializing and help, and you can post for socializing and help, and fine, retrieve from posts. Good grief charlie brown, their around every corner! STRESS point people grrrr
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213044 tn?1236527460
I apologize if my tone seemed rude and impatient.

Chat is a suject that is brought up on this forum just about every week.

This is the third thread I have voiced my concerns in, and the first time anyone has replied, other than Medhelp.

You don't seem to understand the main flaw to chat.
It is not retreivable.

You take all of my questions and label them ridicule, but you don't seem to address them or consider them worthy of mention in your chastisement, although you say you have.

You spent a lot of time describing the forum I belong to, and calling it chat. It's already here. We already have it. The support. The sharing of knowledge. The community feeling. Access to people who know exactly what you are going through. We have it and I'm very glad for it. The support I have received has been instrumental in my recovery.

And it is becoming a huge database that can be accessed in the future.

But that's not what live chat is. It would not be the "support lifeline" that you feel is not provided by forum discussion or Private Messages. It would be a hodgepodge of members from all forums giving their two cents to people who's conditions they know nothing about. You think my tone was rude? Wait till you have some rude, ill-informed thyroid patient telling some bi-polar person to suck it up and move on.

And the political bickering.
And the religious bickering.
And the immigration bickering.

What you see as a valuable new outlet, I see as a can of worms that would divide the community. All of the communities. you seem to think we will all just get along. But yet you feel my post, which I knew would be seen by Medhelp staff, is rude, harsh, ineffective and ill informed.

You had half an hour to type a reply and state your position.

In chat you have about ten seconds.
How is that better?

How do you commisserate with someone on chat? Little one line snippets interspersed with replies from others who have no clue what is going on but feel they must contribute? How is that better than a PM?

How could you possibly suggest that moderators "might" be needed? Of course they would be needed. 24/7 they would be needed. You ignore the negatives and present chat as an avenue to provide a need that is not being met. It is already being met.

All chat would do is bring a lot of people together that are not aware of individual illnesses, provide an opportunity to introduce controversial topics, and give spammers and trolls a place to flourish.

If you disagree, we could exchange ideas in this thread and perhaps you could point out my misconceptions and persuade me that I am seing things incorrectly, but I have been in chat rooms before, and it will take a lot of persuasion to change my mind.

We could make this THE chat thread, as I'm sure others will have opinions. Pin it to the top so there isn't a new one every week or two.

But somewhere along the line the negative aspects have to be addressed and if there are solutions, present them. Medhelp is considering the subject, as it has been brought up many times. Nobody is offering solutions to the problems involved.
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356518 tn?1322263642
Med help
I can see your concerns about chat rooms but I have just browsed through several communities and even in my community PM members could certainly use the chat room as a form of support and information too. All the members here know information comes from members and not qualified medical personnel. In a lot of the communities here support is a huge treatment option that does very well for them. In having instant access to speaking to someone who has the same problems they do it makes it a lot easier for them to get the support they need and some may just need to talk about their problems and it is much easier to do this in a chat room than through Pm's and journals. I just wanted to make my point and say there are many more pros's to having a chat room than there are con's.
Thanks for your time,
Sandee 1818 CL/ PM
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356518 tn?1322263642
TO AR-10

First of all no need for the harsh words here, this is a place where suggestions are made and if you don't agree with the suggestions then that's fine but don't ridicule the suggestions made. It is rude , ineffective and ill informed.
That said there are plenty of benefits to having a chat room, consider it like a phone call. Now a lot of med help members come here for support among other things, support is very helpful and useful. In a lot of community's here support is the biggest reason members join. Support does not need to be documented or saved for later use it is something that is needed when the member needs it not documented somewhere.
You don't give the members here much credit, there are members here who need advice and those who are able to give it through personal experience and that does not need to be policed or controlled. The members here know any information they get from their communities is just advice from another member. Also their is a way to put moderators there if needed, every chat room I have seen on forums like this have mods who volunteer their time just like us CL's do here. A chat room offers many advantages,
You have the opportunity to meet other people who are going through the same things you are. At this point, you will have a chance to share your experiences with them as they are expected to do the same. The sharing should help a member with a problem because you are expected to understand the symptoms better from another member or patients perspective.
People will have the chance to ask questions and answer some as well. This is a given since a chat room is designed for the purpose of open discussions.
You can make friends that have a better understanding of your situation.  This exchange of thoughts and emotions become a new outlet of hope among members.The chat room offers immediate responses and is much like a phone conversation.
You of course can use your PM feature and journals but I feel a chat room would be very helpful in the community's. There will always be drawbacks just as there is with anything else new but they can be worked out. If you did a poll on med help and asked if a chat room would benefit the community's I believe you would get an overwhelming " yes".
You seem to be dead set against it because you feel you would lose control somehow but as I said you can appoint moderators to oversee the chats.
You say no one ever answers these questions you ask well I just have and I might add in a professional manner which is always best in these kinds of situations.
One can't assume something new will be a disaster without getting ALL the facts and the members views and opinions.
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10947 tn?1281404252
Hi,

It's something that has been suggested a couple of times, and it's something we are considering but have not decided one way or the other yet. A few of the issues AR-10 brought up. For now, it is on the possible list of new features, but without a set timeframe.

MedHelp
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213044 tn?1236527460
How can I access any medical knowledge you share in chat?
I can't.

How can I dispute any erroneus information someone gives you in chat?
I can't.

How about you try the PM feature? Do you need to talk to four people at once? About what?

Everybody wants chat, but what is it?

Live streaming input that is not archived or accessable two days later. What value will it add to the site?

How are you going to stop spammers from utilizing it endlessly? How are you going to police it?
What value will it add to the site???????

PMs, notes, journals, how many ways do you need to blab about stuff not related to the medical communities provided?

Really, I'd like an answer. Nobody wants to answer these questions, but everyone wants chat.

How will it enhance the sharing of knowledge and how would it be controled?
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