My Diet Diary App Crash

[Matt615]

Started using the app on my iPhone along with my Jawbone up and I was very excited to start making progress!

However, after 3 days of use... the app will not stay open. After a couple seconds the app crashes every time. I have tried removing and reinstalling... resetting my phone and nothing has helped.

Please fix this app for the iPhone! I really liked the app and was really getting into a good health pattern with tracking my food and activity. Other apps are not as easy to use or offer device connection with my Jawbone up.

[Emily_MHManager]

Hi TnTSwift -

I'm sorry you are having problems using the app, and that I have to ask you to do this. Can you go to https://medhelp.zendesk.com/hc/en-us/requests/new and let us know what version of the app you are using, how far you get in the app before it crashes, when this started happening (just after an update, after adding your device, or something else), or if you haven't ever been able to use it.

Any info you think will be able to help will be appreciated!

Thanks again, and we apologize for the inconvenience.

Emily

[TnTSwift]

I am having the exact same problem using iPhone 6 with a One device.

[Amber_MHManager]

Hi there,
As Claire, mentioned- we are so sorry that you are seeing this issue!  We are working on a fix for the crashing and hope to have that submitted to the app store very soon!  Once we submit it- the approval process takes about a week- but do keep an eye out for that update- we will have it out as soon as we can!

Thank you for your patience!  
-Amber

[Claire_MHModerator]

Hi, Matt,

I'm so sorry you're having this problem!  i've forwarded the information to our engineers for you so that they can take a look.

Claire

[Matt615]

Thanks for your reply.

Unfortunately the app does not stay open long enough for me to access the settings before it crashes.

I am running My Diet Diary App Version 4.6.3 on a iPhone 5 running IOS 7.1.2.

I do not appear to have a sync issue with my Jawbone UP device syncing to my Medhelp account.... I can still log onto the website and see that my account is still receiving data from my Jawbone Up and logging it on my account. My only issue is that the app on my phone will not stay open and active longer than 3 seconds.

Thank you

[Dave_MHModerator]

Hello,

I'm sorry you are having problems with the app. It would be really helpful if you also could tap on Settings in the app, then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end. If you need more specific instructions for your app on your device, just let us know, as these are general instructions.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

We appreciate it, and apologize for any inconvenience this causes.