Thank you for your question. Although without being able to placing her findings in context with clinical features and the results of other investigation such as hematological, MRI, I can not offer the specific advice & treatment she needs. However, I will try to provide you some relevant information about your health concern.
In white matter disease or microvesicular ischemic disease of brain, pathology is associated with the brain white matter, either exclusively or in combination with grey matter changes. It occurs due to metabolism errors, exogenous toxins released by virus, autoimmune disease, leukodystrophy, demyelination, and radiation effects. Spasticity, muscle weakness, paralysis, hyper-reflexia and movement disorder may be the clinical features associated with white matter disease that need to be evaluated thoroughly. Sometimes there may be wide range of neurological symptoms as she experienced. However, it is sad to say that there is no permanent cure but conservative treatment & physiotherapy exercises that would help you to regain your normal function and stopping the further progression of the disease. Please consult a neurologist in this regards. Hope this helps.
White matter disease is a very non-specific finding/diagnosis. It basically means that there are some white matter lesions. The cause has to be determined by the doctor. One cause can be MS and so the doc ruled that out, but there can be other causes - minor from migraines up to encephalitis, HIV, toxins, Central Pontine Myelinolysis and others. She needs to find someone to work with her to find another diagnosis. It could be that just neurontin may or may not be all she needs.