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numbness in hands;severe neck, shoulder pain

My mom who is 60yrs old, is having constant and severe pain beginning in her neck and shoulders and down her arms. more pain is on her left side. she has weakness in her arms causing her not to be able to have any reach. she has a hard time bringing a cup to her mouth to take a drink. she cant feel anything in her hands which causes her to drop things a lot. I am very concerned for her health considering it has gotten worse just in the last few months. I am now staying with her because she can not do much on her own anymore. Her doctors have not done anything regarding this except give her tramadol for the pain and refer her to get x-rays of her neck shoulder and hand. Please give me some insight as to what could be her problem and possible ways to relieve her pain and discomfort. Her pain is the worst in the mornings when she wakes up. She lives in such agony everyday and we need to do something about this asap. I am looking more for some hollistic approaches rather than keep putting her on medications that will only cause more problems in the future.  We are desperate and in need of some medical professional help. I am putting my faith in you in findng us a starting point at least. Thanks
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