I don't know how big your doc office is but mine has 10 docs and hundreds of patients. So I have no expectation for reception to remember me. My docs and nurses do which is good enough for me. As far as them messing up appointments I would be pissed about that.
Its only one doctor and two reception girls , I live in a med size town not very big n I know they are busybecause it feels like everyone is having a babu but iI see them talking to other girls all the time asking them how there doing n so on and gthere all older looking woman It makes me feel like something is wrong with me , my doctor doesn't even acknowlage me I'm in and out of the room and with everyone else it seems like he's in there forever
:/ I would speak up and say something to the doc.
My receptionist knows my name and face both girls for the front and when I leave. And I hate coming at a time amd being told to come back