what should I do?

[leeisgettingclean]

So I have a qeustion, I work in a nursing home, we have a lady that works there, altough she has never phsically abused a resident, I have now seen on two occasions her make one cry. Sunday she made a 92 year old lady cry cause of her defensive loud attudude. She is a loud person, and when she talks she yells, she also tells people when they can go to restroom, telling them if they have been to many times that they are going to have to wait untill she takes everyone else before they can go again, ofcourse I always go against her and take them anyhow. The thing is this has been reported to the charge nurse, and she says the lady is not being mean or rude its just the way she is preceived because of her tone, shouldnt she change her tone when its making old people cry? what should I do? Have I already did all I can do by reporting it to my nurse?

[mtgoat911]

awe, i wonder whats really going on with her, like if she is happy
i see people detoxing so much its hard to take the hate that they can dish out
its probably the same at your place, people getting older and depressed
do you have any friends that would be willing to come spend time with her?

[leeisgettingclean]

yes, I do not let her interfere in my care of my residents, you know those people are mothers, sisters, fathers, and most of all friends. If you give them the time, they can teach you so much, I love to hear there stories about the truely hard days, they are strong people who have endured what some cant imagine, I love my job!

[Weney3777]

I wonder if she realizes her attitude is troubling the residents? She must, if she's made them cry. You've already told the charge nurse about the crying and rude incidents? If she enjoys her job, then one would think she would want to do it correctly, and even improve on it. Maybe talking to her personally would help her to realize her actions are causing issues that just shouldn't be happening. Of course, taking extra care of the suffering patients, due to her actions, is the first best thing you are doing.