unable to use

[RandNoel]

Since june I have been unable to add any data, to my trackers. I have a sleep tracker over two years old and am unable to keep it current. I have tried everything from clearing cache and turning off my AV or any ad blockers, in an incognito window, nothing changes I can access anything on the site but I can no longer interact with it

[Emily_MHManager]

Hi there -

Are you able to use the health feed on your home page? What browser are you using?

Thanks,

Emily

[RandNoel]

Chrome - I've used it for years, don't have any other browser on my system, not even ie

[RandNoel]

If you mean can I change setting yes I can, Which reminds me about the same time this started I quit recieving my daily updates/reminders in my email which. I turned the option off and waited a day then back on no change. it is currently on

[Emily_MHManager]

If you go to your home page, do you see the health feed there? This is your home page - http://www.medhelp.org/personal_pages/show/2532296?personal_page_id=2532296

Are you able to enter anything by clicking on Add Entry?

I will check on your email issue. Are you getting anything at all from us?

Thanks,

Emily

[Emily_MHManager]

Can you check this today and see if it's working?

Thanks!

Emily

[RandNoel]

Hi, sorry to say it still does not work. If I go to the chart and point to the date the pop-up box comes up saying click to add data. - Nothing happens. I tried older dates where there is data and I can't edit them either. last date I was able to enter was March 24th. I was in Hospital during the Month of April so did not use. When I came back the chart no longer worked. I just tried it again when I got your email and no luck. -Rand

[RandNoel]

As far as the E-mail issue I have recieved your replies but no other emails, I have you in my contact list but I have checked Spam folder just to make sure but nothing. As a side note before this started happening the little box at the top of the box where you can go back several months quit working properly as well. So say I wanted to go back to August of 2011 - I can do that but only a few months show up, the slider doesn't work like it used to. so now I have to re-load the browser to get to the present date and it will only take me back to Jan of whatever year I am in. I cant slide for instancte across a 2 year data field with out re loading the browser

[Emily_MHManager]

Hi there -

Are you referring to the actual tracker or the health feed on your home page?  

For the emails, you are getting notified of my replies to this thread, correct? What other emails are you not getting - reminders for your trackers?

Thanks,

Emily

[RandNoel]

What I am NOT getting are my daily reminders anymore. and since I cant update my chart, I should expect at least one of these a day. In fact in the past I got one a day regardless I updated tracker or not.

[Emily_MHManager]

Have you tried the health feed on your home page to enter the data?  http://www.medhelp.org/personal_pages/show/2532296?personal_page_id=2532296

I will check on your email for you.

Emily

[Emily_MHManager]

Also, can you try refreshing the page and see if that allows you to add data?

Thanks,

Emily

[RandNoel]

sorry no luck. just for the fun of it I set up several other trackers. Those like weight trackers work fine where I just need to enter date, but none of the chart trackers work the pain tracker works when I click on an area, but sleep tracker nood, anciety or similar Won't work where it says enter data, I reload, refresh, even reboot the entire system but no luck sorry

[Emily_MHManager]

OK thanks for letting me know, and I'll pass this on to the engineers.

Emily

[RandNoel]

Thanks for your assistamce

[Emily_MHManager]

Hi there -

It looks as if you've been able to add some data - are things working for you now?

If they aren't, our engineers would like to set up some time with you to see if they can figure out what is happening. They would like to do a go to meeting, or a Google Hangout, or something similar to be able to see your computer, and walk you through some diagnostics. Would you be willing to do this?

Thanks so much, and we are very sorry this is still an issue.

Emily

[RandNoel]

I still cannot add data to my trackers (I can do most anything else) Yes we can set up a meeting. I am retired so alnost anytime is convenient

[Emily_MHManager]

Thanks! I will let our Product Development Manager know, and she will be in touch. Her name is Sabrina.

Emily

[Emily_MHManager]

Hi there -

I'm sorry for the delay, but our engineers would still like to set this up. I am going to send you a private message about it.

Thanks!

Emily

[RandNoel]

recieved thank you

[jazzlover1003]

I am having the same problem. I can't add data and the chart above the data quit working also.  This is a real issue for me since my psychiatrist uses this chart information to help with my treatment.

[jazzlover1003]

I am using the Safari browser on a Mac.

[jazzlover1003]

I went back to home page and started over. I then could enter data.  This is an intermit problem and It's occurred at my workplace on a Dell using a google browser and at home on my Mac using safari. Also the graph at the top is minus any information from April 2013 to present.

[Claire_MHModerator]

Thanks for all the details, jazzlover - I'll let our engineers know.  When you say you started over, do you mean that it worked once you refreshed the page, or that you had to re-enter your data since the beginning?  

[RandNoel]

Has anyone looked into my problem Yet? still not working...