My father attempted to hire a lawyer, but he refused to take his case and didn't bother to provide an explanation. However, several weeks ago, my father finally managed to convince Dr. K's office to consider his written request for corrections to his medical records. It was two pages worth of irrefutable arguments, as well as signed witness testimony from none other than myself. It was very detailed, thorough, and made exact references to statements in his records. Here's a very basic summary of the points that were made:
1. At his last appointment, my father's urine analysis results indicated that he had stopped taking his prescription (40 mg / day of methadone) since his previous appointment exactly one month before. This has made other doctors unwilling to provide him treatment for his severe, chronic, well-documented condition, as they all require copies of his records before they're willing to consider him as a potential patient.
2. There are many reasons that the urine analysis results could have been incorrect, from human error to a metabolic condition, but the PA explicitly refused to conduct a more accurate follow-up test, even at my father's expense.
3. My father was clearly not in opiate withdrawals at the time of his last appointment, a fact that the PA explicitly acknowledged in his records. However, immediately following the discontinuation of his treatment, he went into severe withdrawals.
4. It would've been impossible for my father to have completely stopped taking his methadone in the span of less than month without going into severe withdrawals which would have been evident at his last appointment, so the most plausible explanation for the urine analysis results is that they were incorrect.
5. Furthermore, I help my father keep track of all his medications and personally observed him taking his methadone on most occasions, including the day of his last appointment.
6. Additionally, there are many obvious errors and internal contradictions in the records that indicate the possibility of some kind of mix-up with another patient, such as frequent references to my father as a female and statements about medical procedures that were never performed.
Today, Dr. K's office sent back a denial. However, instead of a written explanation attempting to refute the arguments my father presented, the letter simply states, in a single sentence, that their reason for denying the request was that the records are accurate. That's like a judge presiding over his own trial, entering a plea of no-contest in the face of irrefutable evidence, and then acquitting himself of all charges.
Unless my father's medical records are corrected, no pain management doctor will be willing to provide him treatment. As of right now, his only two choices are to endure excruciating pain and severe withdrawals, or to make daily trips to a methadone clinic on the other side of town, which costs $16 per day and refuses to bill insurance. He's chosen the latter, which has led to financial difficulties, loss of sleep, and worsening depression.
Should he contact another health care attorney before he submits a "statement of disagreement" to Dr. K's office? If not, what else can he do to rectify the situation?