Please, need immediate feedback, thanks in advance

[Harrington_Rods]

I am a congenial person whom incidentally holds two advance degrees in customer relationship management and I am having a terrible problem with the receptionist (Raina) at my pain management doctors. She, when I went to one of the office locations today which was conveniently for her closed to patients, there was only one witness called me a “Pill Addict.”
I took issue with her consistently hanging up on me and being insolent. The problem began because I had given a referral to a man that wanted our friendship to evolve and when I declined the situation became dangerous. I have never had a perturbation or “drama” with a medical professional in my life. I called and asked that my appointment not coincide with this dangerous man’s. Raina mistook my request as an inquiry to his medical information. I resolved the ordeal with my doctor.
After I admonished her for hanging up on me. When I walked in for my next appointment she got up, walked away and said to the other receptionist that she “Was not dealing with me today.” I of course told me doctor that I didn’t deserve that insolence. Today when I went in the empty office, I didn’t address her and sought help from the other receptionist. Raina confronted me and said, “Is there something you want to say to me?” I told her that she should consider a different job because she wasn’t very good at customer service. Things escalated and she called me a “Pill Addict.” If she calls me that in front of other receptionists, what else is she saying about me and to whom else? What should I say, when my doctor calls me to discuss this?
I am so upset, indignant, and worried. I am suppose to have another surgery that would require me to go the office every day for two weeks. How should I handle this, thank you so much for your feedback!
v

[Harrington_Rods]

Thank you for your feedback. I am still so upset about this. As much as it pains me to admit it, this ordeal is occupying my thoughts more than it should. I relayed all this truthfully to the doctor and she actually asked if I wanted to be referred elsewhere! She said “They expect their patients to respect their staff.” This woman that confronted me has not lost her job and is happy to tell me. “I’m still here and will be after you go!” I am incredulous! My issue is I am stuck. My deductible with them is met, I don’t pay anything. The Doctor is very accommodating and I trust her concerning my back ailment, just find her obtuse concerning office management. I don’t feel I should be the one that is run out of there and am actually standing on principle. I now have to email the office manager (another incompetent, rude woman) and wait 24 hours to confirm an appointment and am only able to go to one of the three locations. The receptionist hasn’t broken any laws (HIPPA, slander or defamation) because she conveniently said this to me when the office was closed and the only other witness is another receptionist who lied for her. However, every patient in the waiting room talks about how rude she is. The reviews on all the medical sites (i.e. health grades, every day health, superpages.com, vitals.com)  references the rude office staff so I know she is offensive to everyone and that the Doctors are aware of it. Virginia Spine Patients, beware of Dr. Raley’s Advanced Spine and Pain!
What would you all do?

Any further suggestions as to where I can take this complaint because I have the feeling they are going to release me as a patient? Thank you for listening and helping.
V

[msnova74]

First of all by referencing your treatment she has violated your hippa rights.  Second I cannot fathom why your doctor keeps her around.  This is at minimum bad customer relations.  I would sit down and explain to your doc, but from now on I would record everything.  She is doing this because she can.  Pure and simple.  Once you have her on tape being so unprofessional, the doctor should dismiss her.

T