Hi, no i dont but i have the same prob, so hope someone can tell us what we doing wrong...Dawn:)
You have to go the "Expert Forum" in order to get a message to Dr. Lupo. If you go to "Forums" at the top of your screen and click on it, you will get a list of all the forums available. You will see where it says "Expert Forums" - you can go there and find Dr Lupo. I think they only take so many questions/day, and it seems that it's sometimes quite difficult to get a question posted there. Good luck.