Improve MedHelp Suggestions Community
6.83k Members
Avatar universal

Send trackers' web info to app

Hello, I use the My Cycles and Mood Tracker apps for iPad. I recently got a new iPad and I've managed to sync my old data from the old iPad onto this website.

But now, as I go to the app on the new iPad and sync, the data from my web tracker doesn't show up on the app. The calendars where I used to have data are now blank. In other words, I can send data from the iPad to the web, but not the other way around.

Does anyone have a solution to this so I don't have to re-enter or lose any tracker data when I'm using the iPad? Thanks!
1 Responses
707563 tn?1587576687
Hi there -

There are a couple of things that may be happening, but I'm not sure if this is happening with both apps, or just one?

If it's both, have you entered your user name and password into both apps on the new iPad?

If it is both, and you have entered your username and password into both, let me know.  Feel free to send me a PM (hover your mouse over my name, and choose Send Message.)

Popular Resources
For people with Obsessive-Compulsive Disorder (OCD), the COVID-19 pandemic can be particularly challenging.
A list of national and international resources and hotlines to help connect you to needed health and medical services.
Here’s how your baby’s growing in your body each week.
These common ADD/ADHD myths could already be hurting your child
This article will tell you more about strength training at home, giving you some options that require little to no equipment.
In You Can Prevent a Stroke, Dr. Joshua Yamamoto and Dr. Kristin Thomas help us understand what we can do to prevent a stroke.